Supported request details
Choose BOB Player, IBO Player, or HOT Player, then copy the MAC address exactly as shown in the app. Add each device as a separate entry and review the characters before submitting.
- Player apps are separate from the IPTV subscription.
- App menus and availability can vary by device and region.
- Do not send passwords, card numbers, or cryptocurrency wallet secrets.
Avoid activation delays
A mistyped MAC address points the activation to the wrong identifier. Confirm the app name, number of devices, and preferred payment method, then keep the submitted details available in case support needs clarification.
Prepare and verify the activation request
Open the supported player on the screen that shows its activation identifier, then copy the MAC address character by character. Distinguish zero from the letter O and one from the letter I. A screenshot can help you recheck the value, but remove any unrelated account or payment information before sharing it.
After support confirms the request, restart the player and follow the app refresh or reload step. Activation enables the third-party player; it does not replace the separate IPTV subscription or its login details. If the app still reports an error, send the exact message, device model, app name, and identifier used.
Keep the activation confirmation separate from subscription credentials so you can identify which service needs help later. If you replace the television, streaming box, or player app, do not assume the old activation transfers. Check the new identifier and current app instructions with support before placing another activation request.