What to include
Choose the device you will actually use and provide your country and preferred channel languages. Accurate details help support select the appropriate setup format and give you relevant instructions.
- Use a reachable email address.
- Select the correct device or player category.
- Submit only one trial request per person or household.
What to test during 24 hours
Verify login, channel loading, guide data, picture stability, on-demand playback, and support response. Test on your normal home connection. A successful trial is the best evidence for deciding whether a longer prepaid plan fits your setup.
Use the trial as a decision checklist
Begin after you have enough uninterrupted time to test the full access window. Save the setup instructions, confirm the device clock and network are working, and note when access becomes active. Try normal viewing periods rather than judging only from one short stream on a different connection.
Check the specific categories and languages you requested, but treat availability as the lineup observed during that test, not a permanent guarantee. Record any failed channel, guide, or on-demand example with its time and device. Send those details to support before the trial ends so the team can investigate the same conditions.
A trial is also the right time to confirm that you understand the login method, player controls, and support path. Test only on devices and networks you are authorized to use. When the window closes, base the plan decision on the results you recorded rather than on an assumed channel count or performance promise.